Refund & RETURN Policy
ACVN MERCHANDISE
Refunds are available for up to 30 days post purchase if the product is returned to us in an unused and saleable condition. Return postage is at the expense of the buyer. Please contact us to arrange a return authorisation.
NATIONALLY RECOGNISED TRAINING
Refunds are as per the Refund Policy of the RTO you have enrolled under. Refer to your enrolment pack and student handbook for details.
Generally speaking, once your course has commenced, there are no refunds, even if your circumstances have changed beyond your control. Partial refunds may be considered for extenuating circumstances that affect your ability to study.
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Workshops are fully refundable if you cancel at least 60 days in advance. Partial refunds of 50% are available between 30 to 59 days. Cancellations in under 30 days are not refundable.
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Short courses are non-refundable once the student has been setup within the Learning Centre and/or printed resources have been sent.
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No refunds will be processed for printed or electronic materials supplied to students.
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No refunds will be processed for extension fees.
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If a course, seminar or workshop is rescheduled/cancelled by VNS prior to program commencement, then participants will be rescheduled to the next available course date or a full refund will be provided. No monies will be paid by VNS for any expenses the participant has or may incur as a result of the reschedule or cancellation.
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All VetNurse.Study website access payments are non-refundable once access has been granted to the website. This occurs automatically after payment is processed.