student handbook


If students are dissatisfied with a final result for an assessment, they can request that a second remarking of the assessment is performed.

Students will be charged a fee for remarking the assessment. Remarking of their assessment will occur by a different Nurse Educator and from scratch. We will then compare the two feedback forms and the Academic Director will make a decision on the final result.

We will refund students the remarking charge if they then pass on the remark. If their result is not changed due to the remarking, then the fee is not refundable, and their original result will stand.

Such a request should be made to the Educator who marked the assessment within seven (7) days following receipt of the result of the assessment. Students should ensure they document the areas of dispute and discuss these concerns with the Educator. This discussion will be documented in their Student File.

If after the remarking has occurred, the matter is not resolved to the student’s satisfaction, they have five (5) working days to lodge a formal appeal. This must be done in writing to the Academic Director. Ensuring the student details their appeal well and provide all the necessary evidence. Students have the right to invite a support person to be involved in any further discussions relating to the appeal. Students will be notified in writing of the outcome of the discussions and appeal.

If the matter is still not resolved to the satisfaction of all parties within five (5) working days, an appointment should be made to discuss the grievance with the RTO involved. Students will be notified in writing of the time and online/venue for the meeting.

Students will be advised of the result of that meeting within ten (10) working days. The appeal will either be:

  • Dismissed;
  • Upheld and the initial assessment of the competency endorsed; or
  • Subject to re-assessment.

In the event of a grievance not being resolved internally within ten (10) working days, the student will be advised in writing of external grievance procedures through the Department of Training and Employment, State Training Board or Training Accreditation Council.

You can download the Assessment Appeal Lodgement & Payment form from the Help Box.