student handbook


If you decide to withdraw from study for any reason, refunds are not available once you have been granted online access and your learner’s guides have been sent. If you are yet to commence your course, but have enrolled with us, the initial deposit amount is not refundable.

It is important to note that if you are paying for your course via instalments, you will be required to continue your payments or pay the balance in full. Failure to do so will lead to your debt being passed to a debt collector.

When you enrol, you are required to sign a declaration where you commit to the course and its cost.

In extreme personal circumstances we may grant a partial refund, or waive your remaining instalments. To apply for this you must send in your request in writing to us, detailing the reasons you are seeking a refund and attach any documentary evidence. We will then review your request and contact you with our decision. Allow 21 days for a decision on your refund.

If you are considering withdrawing, we strongly advise you to contact Student Assist to discuss your situation. There is often always a solution.

If you are feeling overwhelmed with study and balancing life and work – we can assist you with creating a study plan and getting back on track. Never forget why you decided to enrol in the first place!