MENTOR HANDBOOK

student handbook

PRIVACY POLICY

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Veterinary Nurse Solutions Pty Ltd has elected to comply with the National Privacy Principles established by the Privacy Act 1988. We only seek to collect personal information that is necessary for the proper performance of our tasks and functions. So far as is practicable, we may decline to collect unsolicited personal information from or about you and may take such measures as we think appropriate to purge it from our systems.

Personal information that we collect and hold usually falls into the following categories:

  • Personal information submitted and obtained from the student and other sources in connection with application and enrolment for our courses;
  • Employment or work experience information;
  • Previous education information;
  • Student work submissions
  • Information submitted by workplace supervisors in relation to students they supervise;
  • Information obtained to assist in managing client and business relationships;

We primarily hold personal information for the following:

  • Training and assessment;
  • Placement operations;
  • Staff management;
  • Client and business relationship management;
  • Marketing

We contract out a number of services from time to time. Our contractors may see some of your personal information. Typically our contractors would include:

  • IT contractors and database designers;
  • Training partners

We rely on you to tell us when there are changes to your personal information that we hold about you. This could be e.g. a change of address or employment status.

We take reasonable steps to destroy or permanently de-identify personal information when it is no longer required for any purpose for which it may be used or disclosed. However it is not always practicable to destroy or de-identify electronic data. Where it is not reasonable to destroy or permanently de-identify personal information in electronic form, we will take reasonable steps to prevent inadvertent access to it.

You can make further enquiries or complaints about our privacy policies to any of our Educators whose contact details are:

Veterinary Nurse Solutions Pty Ltd.
Po Box 4208
Hoppers Crossing VIC 3029
Phone: 03 8376 6455
Email: help@vetnurse.com.au

You can also make complaints to the Office of the Australian Information Commissioner.

We cannot guarantee that any overseas recipient of your personal information will protect it to the standard to which it would be protected in Australia. The costs and difficulties of enforcement of privacy rights in foreign jurisdictions and the impracticality of attempting to enforce such rights in some jurisdictions will mean that in some instances, we will need to seek your consent to disclosure into a jurisdiction in place of seeking an assurance of protection from the overseas jurisdiction.

Subject to some exceptions that are set out in the National Privacy Principles, you can gain access to the personal information that we hold about you.

We do refuse access if it would interfere with the privacy rights of other persons or if it breaches any confidentiality that attaches to that information.

If you wish to obtain access to your personal information you should contact our Educators. You will need to be in a position to verify your identity.

We might impose a moderate charge in providing access. Our Educators would discuss these with you.

You should also anticipate that it may take a little time to process your application for access as there may be a need to retrieve information from storage and review information in order to determine what information may be provided.

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